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🔧 After Sales Service

Book a Service or After Sales Claim

⚠️ Important Guidelines

I confirm that I have read the manual instructions and that reasonable troubleshooting and fault-finding procedures have been carried out prior to submitting this request *

I confirm that the products were installed by the licensed plumber in accordance with the manufacturer's guidelines, as well as comply with PCA, AS/NZS3500 standards, and any other relevant regulatory provisions *

👤 Personal Details

Are you *

Distributor

Plumber

Owner

Others

Job Name *

Your Company Name *

Contact Name *

Contact Number *

Contact Email *

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✅ Email verified successfully

Address *

Street

Street 2

City

State

Zip

Country

Purchase Order *

Date of Purchase *

Purchase From (Merchant Name) *

Batch/Serial Number *

🔧 Installation Details

Installer's Name *

Installer's Contact *

Product Code / Internal Ref. *

Quantity *

🏢 Site / Project Details

Site Address *

State

Country

📝 Additional Informations

Description of Fault *

0 / 500

PLUMBING SERVICE / REPAIR — INDICATIVE CALL-OUT FEES (Metro & Regional) * Fees exclude replacement parts. Travel charged at tradesperson's hourly rate. All prices exclude GST.
Service area	Call-out fee*	Tradesperson rate (per hour per person)*	Inclusions	Additional rate*	Parts / materials
Metro	$250 + GST	$170 / hr + GST	Labour up to the first hour. Travel is charged separately at an hourly rate.	$70 per 15 mins thereafter	Charged on top of the service & labour charge
Regional	$290 + GST	$170 / hr + GST	Labour up to the first hour. Travel is charged separately at an hourly rate.	$70 per 15 mins thereafter	Charged on top of the service & labour charge
*Exclusion: GST, Travel, Replacement Parts	*What the call-out fee covers: Attendance.	*Additional Plumber (if applicable): $170 / hr + GST	* Travel charged separately: at Tradesperson's hourly rate: $170/hr + GST	*Running over an hour: Every extra 15 mins is $80, billed in 15-min increments.	*Parts: Always additional - charged separately

Attachment *

Please attach relevant Photo or Video (Max total 15MB).

Purchased For *

New Installation

Replace Existing Unit

Others

Preferred Contact Method *

Phone Call

Text Message

⚠️ Important Disclaimer

If Gentec Australia Pty Ltd attends site and determines that the issue is unrelated to a manufacturing defect covered under warranty, the customer/requesting party may be charged for applicable call-out fees, labour, inspection time, travel costs, parts, freight, and associated service charges.

✓ Covered Under Warranty

Defective product caused by manufacturing fault only

✗ Not Covered Under Warranty

General servicing and maintenance
Product misuse, abuse, or accidental damage
Incorrect installation
Failure to comply with installation instructions, plumbing standards, applicable regulations, or manufacturer recommendations
Site-related issues, water pressure issues, or external plumbing faults
Wear and tear or consumable components

Acknowledgement

By submitting this form, you acknowledge that you have read and accepted Gentec's Terms and Conditions and understand that charges may apply for non-warranty service requests. *

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GENTEC Australia is a global supplier of quality products to its customers through its innovation and continuous improvement programme over the lifecycle of the product. GENTEC Australia builds quality into product with robust quality system accredited to ISO 9001 and product certification as per ISO Type 5 scheme, which is audited by third party at regular intervals for compliance.

Our quality product supplied, meets and exceeds customers requirements using our quality functional deployment (QFD) initiative. Product range from GENTEC Australia is accredited for various international and local certification schema, verifying its continual commitment to meet various regulatory requirements. GENTEC's quality is the commitment to our customer guaranteed.

Disclaimer: The information provided is only a guide; actual product may differ. The information here should not be relied on without clarification with Gentec. Gentec reserves the right to make design changes at any time without notification. *Subject to terms and conditions, available here.

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